cbs CX – Customer Experience

We are passionate Salesforce consultants and create the customer experience of the manufacturing industry.

Customer Experience Platform

Enter new markets with Salesforce

With Salesforce, you focus on flexible and scalable customer processes rather than managing IT applications. Respond quickly to market changes and establish a business platform that can agile incorporate new digital business processes and simultaneously integrate into your existing IT landscape.

Salesforce Strategie

Strategy

Your approach should be thoughtful and well planned. We help you define a Salesforce deployment strategy based on your existing processes and systems.

Salesforce Integration

Integration

One of our core competencies is the integration of Salesforce with SAP. We help you to implement integration scenarios with and without the use of middleware.

Salesforce Migration

Data migration

Data transfer from your legacy systems is supported by Salesforce out of the box. We help you with data extraction, data cleansing and data transfer.

Sales, Service and Marketing

We take over the initial setup, configuration and customization of your Salesforce Sales-, Service- and Marketing Cloud.

Collaboration

Integrate your customers and partners directly into your processes - via Salesforce Communities and Chatter. This increases customer loyalty.

Custom Development

Salesforce makes software development unnecessary. For more complex scenarios, we further develop the standard solution.

cbs Expert Team

cbs CX Experten - Salesforce-Beratung

Our team of certified Salesforce consultants and developers focus exclusively on the Salesforce solution portfolio. Therefor our Salesforce consultants work closely with our SAP teams.

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%
Salesforce certified
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+ Years
CX Implementation Experience
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Offices worldwide

M-cbs – our project methodology

We have further developed our time-tested process model M-cbs especially for Salesforce projects and added an agile CX component.

Cloud transformation

Seamless on premise to cloud transformation

As a Salesforce Gold Partner, cbs has many years of experience in transforming existing processes and solutions into the Salesforce cloud. We do not only look at Salesforce from a technology perspective. Rather, we put all relevant business processes to the test and include the entire system landscape.

Our services

Planning and implementation of E2E processes from Salesforce to SAP
Consideration of integration requirements during process design
Conversion of quota to order processes with configurable materials
Salesforce Special Expertise

„Our unique selling point within the Salesforce community is our comprehensive understanding of business processes. This enables us to quickly deploy new digital business processes in Salesforce and integrate them into existing ERP system landscapes.”

Daniel Gorld, Senior Manager

New Business Model

Implementing New Business Ideas with Salesforce

Are you planning to implement new business ideas or establish your own digital unit? Do you need business software that adapts flexibly to your needs and scales with your growing business success?

cbs CX supports you in implementing all the measures you need for a sustainable business model. We combine our experience from more than 20 years of business process development with the modern possibilities of the cloud and our agile project methodology M-cbs.

Implementation of innovative business models on the Salesforce Platform (“Speedboats”)

Implementation of your digital strategy

Implementation of new business processes of your start-ups or digital units

Globally active, innovative special machine builder Design and implementation of the Salesforce Sales and CPQ Cloud for worldwide sales. Integration of SAP ERP and SAP BW information for a 360-degree view of the customer. Leading global provider of intelligent automation solutions Design and Implementation of an integrated End 2 End processes Salesforce Case Management, Resource Planning and Field Service Technician with Salesforce Service Cloud and Field Service Lightning International manufacturer of solar technology solutions Design, implementation and optimization of the Salesforce Sales Cloud. Realization of a hybrid Configure-Price-Quote solution with the SAP variant configurator LO-VC. Mapping of complex partner management processes including SAP ERP integration for the automation of partner fees via direct debits. Worldwide operating manufacturer of waste water fittings Design and implementation of the Salesforce Sales Cloud for worldwide sales. Integration of SAP ERP and SAP BW information for a 360-degree view of the customer. Global industrial group for machine and plant construction Definition of the global CRM system strategy, development of the implementation strategy, implementation of the software selection SAP CRM vs. SAP Hybris Cloud for Customer vs. Salesforce. com and preparation of the implementation project with Scope Sales, Service, Marketing, Analytics and Master Data.

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